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FAQs
What are the devices and pods made out of?
RELX devices (Infinity, Infinity Plus, Infinity 2, and Essential) are made of aluminum alloy with high strength and endurance. The shell cartirdge material is PCTG produced by Eastman in the U.S., which is mostly used to make aviation cups, milk bottles, and other related goods. It is resistant to high temperatures and will not release harmful substances, so you can use it without any worries.
Why hasn't my order been shipped yet?
This might be because you haven't completed the age verification survey after making your payment. (when providing your information, you must enter your real name).
1) The purpose of age verification is to verify your name, and it is necessary for every order.
2) There are 3 methods to verify your age: facial verification, ID card or credit card.
3) If you fail to verify your age, please contact RELX Global Customer Service Team at support@relxcare.com
How long is the shelf life of a RELX Pod?
The shelf life of an unopened RELX Pod is 18 months when it is stored correctly. We recommend finishing an opened pod 15 days after opening it.
How can I save money on my RELX orders?
If you subscribe to our emails, you will get the best information on promotions. Additionally, by using the RELX Store Locator, you can find the current promotions at the store nearest you.
